Customer Success Manager
Join us as a Customer Success Manager at Mediatool in Stockholm, Sweden! Drive client success, manage relationships, and foster loyalty in a fast-growing SaaS company.
Are you ready to join a fast growing scale-up that's changing the way global brands and agencies digitize their media management? Mediatool are looking for a passionate Customer Success Manager in Stockholm, Sweden who excels at building strong client relationships and maximizing the use of innovative tools. Does this sound like you? Apply now!
💼 Your Role:
As our next Customer Success Manager, based in Stockholm, you will be a crucial member of our team, responsible for:
- Setting up new customer accounts and leading onboardings.
- Proactively engaging with customers to minimize churn.
- Developing strategies to enhance customer engagement and upsell effectively.
- Providing stellar customer support and enhancing our Help Center.
- Relaying customer feedback to our Development team and nurturing ongoing customer relationships
⭐️ Who You Are:
- You have at least 2 years of experience in Customer Success, Relationship Management, or as a Service Manager within the tech industry, preferably in a SaaS company.
- You have a proven track record of building strong relationships with customers, particularly at the executive level.
- You possess exceptional project and change management skills, with keen attention to detail.
- You are a team player, comfortable working with teams across various time zones and especially attuned to the Scandinavian business culture.
🤝 Our Offer:
- A competitive salary and a key role in our dynamic Sales, Marketing, and Customer Success (SMaCS) team.
- Opportunities to grow quickly in a fast-paced start-up, both locally and globally.
- An international working environment with a deep focus on the Nordic market.
- A company culture that encourages proactivity, shared goals, and teamwork.
Mediatool is a rapidly growing Software as a Service (SaaS) company helping local and global brands manage their media more effectively. Our clients include major names like Kellogg's, Estée Lauder, and H&M, who trust our platform for their marketing planning and performance management.
Apply now! Let’s connect and explore how you can contribute to our team in Stockholm. We're reviewing applications on a rolling basis, so don't wait with your application!
- Business area
- Customer Success
- Role
- Customer Success Manager
- Locations
- Stockholm
Stockholm
Perks & Benefits
-
Generous health maintenance benefits 🏃
SEK 5000/year towards maintaining a healthy lifestyle -
Choose your own equipment 💻
PC or Mac? Whatever you prefer, and all the gadgets! -
Competitive salary 💰
Salary packages as outstanding as you are -
Pension plan 💭
Looking after your future, in the present -
Private health insurance 🩺
Our people’s health and well-being is what matters most
Workplace & Culture
We value diversity, dedication and ownership in our team as well as in the workplace where different ideas come together to make a better product. At Mediatool, everyone has an operational role and there’s no idea that isn’t worth sharing.
Our team dynamic is the best blend of professional and relaxed. Fast-moving and stable. Efficient and polished. Creative and solutions-focused.
We want our people to grow with the company. And we take real steps every day to make that happen.
About Mediatool
Media management software for marketing professionals
With Mediatool, the world’s leading brands and agencies get a comprehensive overview of all their marketing activities. The all-in-one tool to visualise results, optimise campaigns and make better business decisions driven by data
Customer Success Manager
Join us as a Customer Success Manager at Mediatool in Stockholm, Sweden! Drive client success, manage relationships, and foster loyalty in a fast-growing SaaS company.
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